ADA Compliance

Notice Under the Americans with Disabilities Act

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), the Town of Clayton will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment: Town of Clayton does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA.

Effective Communication: Town of Clayton will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in Town of Clayton programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: Town of Clayton will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in Town of Clayton offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of Town of Clayton should contact the office of Dolores Gill, ADA Coordinator at 919-553-5002 as soon as possible but no later than 48 hours before the scheduled event.

The ADA does not require the Town of Clayton to take any action that would fundamentally alter the nature of its programs or services or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of Town of Clayton is not accessible to persons with disabilities should be directed to Dolores Gill, ADA Coordinator at 919-553-5002.

Town of Clayton will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

Grievances

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Town of Clayton. The Town's Personnel Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Dolores Gill
ADA Coordinator
Deputy Town Manager
Phone: 919-553-5002
Physical Address:
111 E. Second St.
Clayton, NC 27520
Mailing Address:
P.O. Box 879
Clayton, NC 27528

Within 15 calendar days after receipt of the complaint, Dolores Gill or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, Dolores Gill or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the Town of Clayton and offer options for substantive resolution of the complaint.

If the response by Dolores Gill or her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Rich Cappola, Town Manager or his designee.

Within 15 calendar days after receipt of the appeal, the Town Manager or his designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Town Manager or his designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by Dolores Gill or her designee, appeals to the Town Manager or his designee, and responses from these two offices will be retained by the Town of Clayton for at least three years.

ADA Transition Plan

The Town of Clayton is completing an ADA (Americans with Disabilities Act) Transition Plan. This plan will look at barriers to accessibility and strategies to address a variety of issues that impact the accessibility of Town services, facilities, sidewalks and streets in the public right-of-way.

Project Background

The Americans with Disabilities Act (ADA) of 1990 is a civil rights statute that prohibits discrimination against people with disabilities. There are five separate Titles (or sections) of the Act relating to different aspects of potential discrimination. Title II specifically addresses the subject of making public services accessible to those with disabilities.

Project Scope

The Town of Clayton strives to assure that Town services and programs are accessible. A majority of the Town facilities have been designed, built, and renovated to comply with federal and state accessibility code requirements. However, since some facilities may have barriers that could limit full accessibility, the Town is developing an ADA Transition Plan to enable the Town to remove identified barriers.

The ADA Transition Plan will also establish precedence for future projects to ensure that the Town buildings and facilities are equally accessible to all.

Website Accessibility

The Town of Clayton is committed to providing electronic communication that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website. We seek to conform to level AA of the World Wide Web Consortium (W3C) WCAG. Our conformance with these guidelines will help make our website more user-friendly for all visitors. Please be patient as we upgrade older pages and documents (including old meeting minutes) of our website to conform to this journey.

If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and the format of any material on this website interferes with your ability to access information, please contact us. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the web address of the requested material, and your contact information. Users who need accessibility assistance can also contact us by phone through the Federal Information Relay Service at 1-800-877-8339 for TTY/Voice communication.

Accessibility Design Guidelines

We have designed our website with the following accessibility guidelines in mind:

  • We work to comply with Section 508 as well as 2.0 A and AA referring to website accessibility standards.
  • If you have difficulty accessing the site or have any comments or feedback, please do not hesitate to contact us.

Browser Accessibility Information

Many popular browsers contain built-in accessibility tools:

Additional Plug-ins

Adobe Reader is required to view and print PDF documents that appear on this website:

Contact Us

If you have any accessibility issues on our website, please let us know so we can begin the process of correcting it.

Nathanael Shelton
Communication Director
Email Nathanael Shelton
919-553-5002 ext. 5009